Our new flagship store is now open in Glyfada, Athens Riviera!
Help & support
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Mayessa is a destination for luxury women’s footwear and accessories.
An e-shop with a physical presence, offering a truly flexible and personalised way to discover curated brands from around the world — and invest in pieces that genuinely reflect your style.
It is a world designed for the modern woman who embraces her femininity, experiments with her style and expresses herself through fashion with confidence.
Yes! Our first physical store is located in Glyfada, at the heart of the Athenian Riviera.
We would be delighted to welcome you, help you explore our collections and offer you a personalised in-store experience.
You can explore our collections and shop from wherever you are, in complete comfort.
We understand that buying shoes online can sometimes feel uncertain, which is why we’ve developed helpful guides and smart tools to support your selection process — making it easier to choose the right pair with confidence.
At Mayessa, you will discover a carefully curated selection that brings together timeless pieces from heritage fashion houses alongside contemporary creations from emerging designers.
A refined mix of new and pre-loved items — all chosen for their quality, character and uniqueness.
Our team is constantly searching for distinctive pieces, enriching the collection with new arrivals designed to inspire and captivate.
You can shop either through our online store or by visiting our physical location in Glyfada.
Online, simply add your selected items to your bag and complete your order either as a registered user or as a guest.
The process is designed to be seamless, fast and secure. If you need assistance at any stage, our team is always available to guide you step by step.
We accept all major credit and debit cards, digital wallets (Apple Pay, Google Pay), as well as modern online payment solutions such as PayPal and Klarna.
Yes.
Check if the item is available in-store using the availability tool on the product page, then contact us at [phone number] and we will reserve it for you.
Reservations are held for up to 2 days.
Yes — Mayessa ships worldwide, both within Greece and internationally.
Instalment payments depend on the terms and conditions of your card provider.
The security of your personal and payment information is a top priority. We continuously invest in advanced technologies to ensure that every transaction is completed in a fully protected environment.
Our platform follows strict international data security standards (such as PCI DSS), ensuring your information remains private and secure at all times.
Delivery times depend on your location and the shipping method you choose.
We always aim to ensure your order reaches you as quickly as possible.
No.
Once your order is shipped, you will receive a tracking number so you can monitor its journey at any time.
If you encounter any issues, our team is always available to assist you.
Yes.
If you need your order sooner or for a specific occasion, you can select Express Delivery at checkout.
Yes.
If you change your mind, you can return your item and receive a refund, according to our Returns Policy and within the specified timeframe.
Of course.
You are welcome to visit our store for assistance. Simply bring the item within 14 days of purchase along with your order confirmation.
We can arrange an exchange, subject to availability in-store or in our warehouse.
If the size is not available, you may choose an alternative item or request a refund.
For us, Pre-Loved represents iconic pieces with a story of their own.
Each item is sourced from selected partners and meets strict criteria, ensuring that it is authentic, professionally maintained and in excellent condition — ready to be worn and loved again.
With complete confidence.
Every item undergoes strict authentication and quality control before reaching you.
Each piece includes a detailed condition description:
Yes — many Pre-Loved items are also available for rental.
Late returns may incur additional charges, as outlined in our Rental Policy.
If you wish to extend your rental, please contact us as soon as possible at [phone/email].
It happens more often than you think.
In most cases, you can purchase the item by deducting the rental fee from the final price.
Simply log into your account, locate your rental order and select “Purchase”, or contact our team for assistance.
Rental allows you to wear standout pieces for special moments — without the commitment of ownership.
Simply select your desired item and choose the rental period that suits you.
The minimum rental period depends on the selected item, but we aim to offer flexible options to suit your needs.
Yes, subject to availability.
Please contact us in advance to arrange an extension.
Late returns may incur additional charges, as outlined in our Rental Policy.
If you wish to extend your rental, please contact us as soon as possible at 210 9680063 or [email protected].
It happens more often than you think.
In most cases, you can purchase the item by deducting the rental fee from the final price.
Simply log into your account, locate your rental order and select “Purchase”, or contact our team for assistance.
It is an exclusive service for our Platinum members, allowing them to try selected pieces at home before making a final purchase decision.
The service becomes available once you reach Platinum status through your purchases.
For more details, visit the Rewards Program section.
It is our way of thanking you for your trust and loyalty.
With every purchase, you earn points that can be redeemed for future purchases or services.
Joining is simple and free.
You can register during checkout or through the Rewards Program section — or sign up in-store.
You can view your points anytime by logging into your account.
Your dashboard also displays your available rewards and benefits.
Yes.
Through our Mayessa Care & Repair service, we restore, maintain and extend the life of your favourite pieces — so you can continue enjoying them for years to come.
First of all — wear and enjoy them.
Natural wear is part of their story.
To preserve them longer, we recommend proper cleaning, careful storage and periodic professional care.
For more tips, feel free to reach out — we love sharing our expertise.
